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Duties and responsibilities of staff working in operational area
Service Feedback from Custom House Agent / Importer / Exporter


MONTH   ( e.g. JAN-2008 )   : Location   :
1. Details of Cargo:
a) Import
Vessel Name
IGM Date  ( e.g. 01/01/08 )
b) Export
Shipping Bill No.
2. Were your documents processed promptly by Mbpt staff ? Yes No
3. Did you experience smooth operation while handling container / cargo in following areas
a) Container grounding Yes No
b) Free approach to container / cargo Yes No
c) Adequate supply of labours Yes No
d) Adequate carting space for export Yes No
4. Were the traffic movement smooth and congestion free ? Yes No
5. Did you find the MbPT staff adequately co-operative in guiding you for your work ? Yes No
6. Are you staisfied with the services ( Select the appropriate * )
Very Good Good Average Poor
(* If performance is average / poor, please indicate specific reasons / observations and suggestions, if any.)
7. Suggestions, if any, for improvements
8. Name of Company
8. Name of the Person
9. Email
10. Contact No.
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Note : Vessel agents / CHA can also send their feedback forms through Post / FAX -66567031/ Email

Mumbai Port Trust, India
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